If your Grey Beard Pump does not work properly because of a defect in materials or workmanship within one year of original purchase date, we will repair your product with new or refurbished parts or replace your pump with a new one. The decision to repair or replace will be made by Grey Beard Pumps. You may return your Grey Beard Pump for repair or replacement:
- if your Grey Beard Pump fails to pump within one year of purchase.
- if your Grey Beard Pump was damaged upon receipt and is still in its original packaging.
- if a part is missing.
We can not replace your Grey Beard Pump if it was damaged after receipt, however, we will help you to get your pump operating properly.
Our Limited Warranty only covers failures due to defects in materials or workmanship. It does not cover normal wear and tear; cosmetic damage; damages occurred in shipment; failures caused by parts not supplied by Grey Beard Pumps; failures resulting from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set up adjustments, power line surge, voltage over 12 volt DC, lightning damage, modification, or sand; failures resulting from commercial use (such as a hotel, office, restaurant, or other business) or rental use by anyone other than Grey Beard Pumps employees; or damage attributed to acts of God.
There are no warranties except as listed under Grey Beard Pump Limited Warranty Coverage. Grey Beard Pumps is not liable for failure of any equipment as a result of the use of Grey Beard Pumps. Grey Beard Pumps is not liable for damage caused by improper use, i.e. pumping fuels that result in fire, explosion or broken parts from use. Quality of workmanship or missing parts is covered by replacement only.
Complete the form below and click “Submit”. You will receive a return email with a Return Authorization Form and a Ship-To Address. You will need your original sales receipt showing a purchase date and total purchase price. When shipping, carefully pack your unit in the original carton and include the original sales receipt, the Return Authorization Form, and a brief note detailing the problem with your Grey Beard Pump. Grey Beard Pumps is not responsible for lost or undelivered returns. Grey Beard Pumps expects each purchaser to be completely satisfied with our product. Please allow 4—6 weeks for us to review, resolve your problem, and return your Grey Beard Pump to you.